Error code 5011

[Jeanettr]

I have a cannon mx 920 ws series.  I have error 5011  and have tried to clear it.  I have followed

steps I have seen on line. Nothing has cleared it. 

Tonight I spent $40 with qeek squad on line for over an hour. At the end

all he said it was a hardware issue and can not do anything remotely.

What would b an hardware issue?

thanks

Jeanett

[shadowsports]

Greetings,

The error indicates there is a jam, obstruction or communication failure.  

This is the first steps:

Canon : PIXMA Manuals : MX920 series : 5011

Which doesn't always resolve the issue.

The next thing to do is look for an obstruction or jam.  Canned air and a flashlight might be helpful here.  This can be a corner or ripped piece of paper, or something that has become trapped or lodged under the printhead.  For this, I would remove the ink cartridges and the printhead.  Inspect and reassemble, then reseat the inks.  Reconnect to power and test.  

If that doesn't work the issue is not going to be something you can fix on your own.  You can contact Canon and decide if you want to go though packing the printing up for shipping, schlepping it to a repair facility and paying for diagnosis and repair...,  or simply replace it.  

[Patrick]

Hi Jeanettr,

If 5011 error persists after following Risk's suggestions, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30 PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.