Error Code 5 156 69

[bmijgoodrich]

The scanner is not working. I keep getting an error saying that the Scanner is turned off and the USB is disconnected. Neither are true. The printing function works and it's connected by a USB cable. I've tried multiple USB ports, I've deleted extra folders in the TWAIN_32 folder besides the MX390 Series folder. and the wiatwain.ds file. I am running Windows 7. Thanks for any suggestions.

[Ramona]

Hi bmijgoodrich,

If you have any antivirus or firewall programs on your computer, please temporarily disable them and then try to scan again. If you still have difficulty scanning, we can remove a file/icon on your computer named "My Websites on MSN" to see if this will resolve the issue.  To do this, please follow these steps:

 1.  Click 'Start' and then 'Computer'.

 2.  On the left-hand pane, click the down arrow beside Local Disk (C).

 3.  Click the down arrow beside Users to open the folder.

 4.  Click the down arrow beside your username (for example Joe).

 5.  Click the down arrow beside the AppData (Application Data) folder.

 6.  Click the down arrow beside Roaming.

 7.  Click the down arrow beside Microsoft.

 8.  Click the down arrow beside the Windows folder.

 9.  Click the down arrow beside Network Shortcuts folder.

10.  Locate an icon named My Web Sites on MSN.

11.  Right-click on My Web Sites on MSN and select 'Delete'.

After performing these steps, please attempt to scan again.

This didn't answer your question or issue?  Please call or email us at one of the methods on the Contact Us page for further assistance.

[vanquak]

Hey, I am using WindowsXP, and I also run into the same problem while using MG7170 scanner function. Exactly the same error message pop out. Could someone help??

[catalsit4182]

This doesn't work and didn't apply to me since I don't use MSN and didn't have this folder on my computer.  Please post a response that works.

[Ramona]

Hi catalsit4182,

What version of Windows do you have on your computer?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[catalsit4182]

Windows 8

[catalsit4182]

Windows 8 Lenovo All in One touchscreen

[Ramona]

Hi catgalsit4182,

Did you already happen to move all files unrelated to your printer from the TWAIN_32 folder as well?  Also, do you have the PIXMA MX390 series printer, or another printer model?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[catalsit4182]

I have a Pixma MG2520

[Ramona]

Hi catalsit4182,

Please try installing the latest drivers and software for the the printer from the Canon USA website to see if this will resolve the issue.  Click here to go to the Drivers and Software page for your PIXMA MG2520.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click on the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file is downloaded, please double-click on it to install it on your computer. This will reinstall all drivers and software for the printer on your computer.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.