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Error Code 5 156 69: Scanner function not working after win10 update

thleo
Apprentice

MODEL: MG2922

ISSUE: Printer can print just fine but unable to connect to scanner.

ERROR CODE: 5 156 69

CONNECTION TYPE: USB

PROCESSOR: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz 3.40 GHz

SYSTEM: 64-bit operating system, x64-based processor

 

OS: Windows 10 Enterprise

VERSION: 20H2

BUILD: 19042.1052

FEATURE PACK: Windows Feature Experience Pack 120.2212.2020.0

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi thleo,

 

Please try disabling your security software and then attempting to scan again using the IJ Scan Utility.

 

If the issue persists, please uninstall "Canon MG2900 series MP Drivers" and then download and reinstall.

 

Please CLICK THIS LINK to download the latest drivers.

 

 

 

 

 

 

 

 

 

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