Envelope jammed...PIXMA MG2522

[radiodon]

I tried to print on an envelope and apparently I put it in the wrong way. The envelope is stuck and I don't know how to get it out. I also tried to call product support, and for some reason they cannot recognize either of the two telephone numbers I entered when I registered. Can you please help me?

[jrhoffman75]

https://youtu.be/XqWAtKWKS10

[radiodon]

Thank you John, but here's the problem: its not a standard piece of paper. If so, I would have seen it where the paper comes out.  It's a 4x6.5" envelope. I see the top of the envelope but I don't see the rest.  I might be able to use tweezers, but I don't want to damage my new printer.

[radiodon]

I don't think that you read the situation correctly. The problem is not with the printer itself or the ability to print. The problem is that I have an envelope that is stuck in the printer and will not advance. I am trying to get the envelope out. Once the envelope is out I can print properly again. It has nothing to do with a USB cord or anything like that it does have to do with a dumb owner who did a dumb thing and now he's trying to correct it without destroying the brand new printer that he got.

[Patrick]

Hi radiodon,

To remove the envelope from the paper feed, please follow the steps on this page:

https://ij.manual.canon/ij/webmanual/ErrorCode/MG2500%20series/EN/ERR/1300.html?ref=1300

If you are unable to access the envelope in that location, please follow the steps on this page to remove it from inside the printer:

https://ij.manual.canon/ij/webmanual/ErrorCode/MG2500%20series/EN/ERR/err_other0100.html?ref=err_oth...

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com