Canon Community

Ottawa · ‎01-24-2022

I have a new MacOS Monterey and my MP495 printer is offline. I have checked all plugs and the printer is working but I don't know how to get it online.

Patrick · ‎01-26-2022

Hi Ottawa,

The PIXMA MP495 is not supported with macOS 12 (Monterey). You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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shadowsports · ‎01-25-2022

Greetings,

The printer is connected how?

Wireless or USB?

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Ottawa · ‎01-25-2022

USB. The scanner wasn't working with the new Mac but the printer worked. Now the printer is Offline and the scanner does not work.

Patrick · ‎01-26-2022

Hi Ottawa,

The PIXMA MP495 is not supported with macOS 12 (Monterey). You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Canon Community

PIXMA MP495 Offline