02-14-2019 08:09 PM
This light has always gone out within a few minutes. I have two of these printers and they both have this problem. I just updated the firmware, maybe that's it. How can I turn these lights off?
Thanks
Solved! Go to Solution.
02-16-2019 12:05 PM
02-15-2019 01:08 PM
Hi theweav,
I would make sure that the Auto Power Off setting has not been changed on the printer. Please click HERE and scroll down to the part of the article that cover using power saving function.
Once you are there make sure the Auto Power Off is set to the time you would like. If the Auto Power Off is set correctly and the control panel still wont turn off, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
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02-16-2019 12:05 PM
I will contact customer support on this issue. Thank you.
02-25-2019 11:02 AM
For anyone with this problem: I have discovered that when the FAX is connected, the ECO does not work.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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