Canon ix6820 printing only outlines

[dibranzan]

Hello!

I have the Canon ix6820 printer and it's been lovely, except now it's been printing only outlines of letters and black objects.

I've replaced all of the ink, done a cleaning and a deep cleaning 3 times each, turned it back on and off, and it's still printing just the outlines. I've printed the printer alignment page and it looks strange (? - see attached) but I don't know how to fix it. I'm not sure what it's supposed to look like.

If anyone could help me I would deeply appreciate it. I am using Windows 11 and printing from Adobe Acrobat, but also tried printing straight from Chrome and Photoshop with the same results.

[jrhoffman75]

You said you ran cleaning cycles, but did you print a nozzle check?

[dibranzan]

Hi, thank you John! I did print a nozzle check, yes.

[jrhoffman75]

Nozzle check looks good. Can you try a different item to print?

[dibranzan]

Sure, I tried printing another item, again missing the black (it's supposed to look like the top picture). 

If I try to print a normal document that's black-and-white, it just comes out blank.

[jrhoffman75]

I did a little more digging. Actually, your nozzle check is missing the the PGBK nozzle pattern. 

[dibranzan]

Oh wow okay, thank you!

I just replaced the PGBK ink yesterday. Do you happen to know how do I go about fixing this?

[jrhoffman75]

Check that all the wrapping is removed from the cartridge. Especially on top. If that doesn’t resolve give Canon a call at 1-800-OK-CANON. 

[dibranzan]

Thanks so much John!