I moved my printer which is a Canon G3200 Megatank printer and now it is giving me error message 5b00 and I tried looking online for help and just get info saying it needs to get fixed by Canon but umm the Canon here is closed due to being non essential and no idea how long it will be closed for but I need a printer so I am hoping to get some idea of what I can do as it can't get taken in to get fixed right now.
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I have the same issue. My printer was working fine and had printed a colored page for my son but it had light white lines so I tried to do a cleaning which then gave me the error message. I did not move the printer, I only print about 5 pages per week during school week for my son since March. Prior to that we didn't really use the printer. The waste shouldn't need replacing already.
The 5B00 message would point to a hardware issue and it wold mean the printer would need service. The error points to the printer's waste ink absorber and it would need to be replaced. Since a replacement part is needed, this would not be something that could be performed at home.
To see what option you have available to you, you can click on the link HERE to create a Canon account and see what service options you have.
Not true -- a reasonably competent home user can remove two or three of the pads. You can replace them with any similar material (I actually purchased spares on an Asian eBay member). The big trick is to reset the ink counter to make the printer usable again. Canon keeps deleting the links that others post to tell how to do this.
Note: the only difference between the G3200 and the G3260 is that Canon has now made the pads easily replaceable, and replacing them reportedly automatically resets the ink waste counter. All we G3200 owners ask is a fair deal -- tell us how to reset the counter on our printers, instead of contributing to Canon's eWaste footprint.