Canon Pixma MG5500 Series Error State Printer Not Responding?

[cfen0031]

Hi all,

I have an issue with my printer. It's a Canon Pixma MG5500 Series. It used to be working fine up until a week or so ago when it started showing an error. I tried uninstalling and reinstalling everything, however it hasn't worked. The issue is that whenever I try to print, an error comes up on my laptop screen saying: Printer Not Responding. At times it has also said Printer is in Error State. Can someone please advise how to get my printer working again? Thanks.

[lauracardenas58]

Hi,

I recently changed my internet provider and they gave me a new modem that comes with the router included.

I am experimenting the same "error state'

I used a windows 10 and I have a laptop Toshiba. What should I do, I have done everything you have mentioned here, I dont know what else to do?? I put the printer closer to the access, put again the wifi password, turned it on and off several times.

I used the printer wireless so I dont have a cord.

thank you,

[Stephen]

Hi lauracardenas58!

Thanks for reaching out to Canon USA, we're happy to help! 

You'll want to head to  http://www.usa.canon.com/wirelesshelp

Once you're there, enter your printer model number and then select the option called "Re-establishing Printer Connection After A Network Change." It will bring up step-by-step instructions for changing your network information.

If you find you need one-on-one, live help, our US-based team is available weekdays from 10am to 10pm (ET), and support at Canon USA is always free! 

[meimeimeime]

Not sure you will read this, but maybe someone looking for an answer will.

I had the same issue and fiddled my way to a solution.

1. I wanted to print an online pdf, so I clicked on the printer icon that dropped down from top of screen, when I moved my mouse up to there.  
2. I clicked on the printer icon
3. a tool bar opened to the left side of screen
4. at bottom of tool bar, in blue letters read "print using system dialog"
5. I clicked on "print using system dialog"
6. a small window opens
7. at the top of window reads "select printer"
8. below "select printer" read canon mg2500, BUT below THAT was canon mg2500 (copy 1)
9. I clicked on "canon mg2500 (copy 1)"
10. at bottom of same window reads "apply"
11. I clicked "apply"
12. Two (2) buttons to the LEFT of the "Apply" button is a "PRINT" button
13. I clicked the "PRINT" button
14. it worked.

For some reason I have to select  Canon mg2500 (copy 1),  beneath "select printer" in the system dialogue window (CTRL + SHIFT + P) and not canon mg2500

[meimeimeime]

Not sure you will read this, but maybe someone looking for an answer will.
I had the same issue and fiddled my way to a solution.
I wanted to print an online pdf, so I clicked on the printer icon that dropped down from top of screen, when I moved my mouse up to there.
I clicked on the printer icon
a tool bar opened to the left side of screen
at bottom of tool bar, in blue letters read "print using system dialog"
I clicked on "print using system dialog"
a small window opens
at the top of window reads "select printer"
below "select printer" read canon mg2500, BUT below THAT was canon mg2500 (copy 1)
I clicked on "canon mg2500 (copy 1)"
at bottom of same window reads "apply"
I clicked "apply"
Two (2) buttons to the LEFT of the "Apply" button is a "PRINT" button
I clicked the "PRINT" button
it worked.
For some reason I have to select Canon mg2500 (copy 1), beneath "select printer" in the system dialogue window (CTRL + SHIFT + P) and not canon mg2500

[Brucewbarker]

so please tellus how the hell to  fix the "printer in state of error" so I can print again

[dominiquelafond]

i have this same problem, did you ever fix it??

[Aynur1969]

My printer is not working I can’t print or do any copy what I have to do ?

[Aynur1969]

How I can fix it