Canon Pixma MG5500 Series Error State Printer Not Responding?

[cfen0031]

Hi all,

I have an issue with my printer. It's a Canon Pixma MG5500 Series. It used to be working fine up until a week or so ago when it started showing an error. I tried uninstalling and reinstalling everything, however it hasn't worked. The issue is that whenever I try to print, an error comes up on my laptop screen saying: Printer Not Responding. At times it has also said Printer is in Error State. Can someone please advise how to get my printer working again? Thanks.

[Jason]

Hi, choll.

Which version of Windows or Mac is in use? Are you using the USB or wireless connection?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[choll]

Nevermind.  It turns out my wireless network had hung. 

[jjh727]

MG6120 - Error State

Win10 

I tried to hard wire printer to laptop and get same results

Any suggestions

[jjh727]

Downloaded and installed new driver solved problem

[rosas]

Hi to all,

I am experiencing the same problem of getting the error "printer not responding". 

I have updated the printer´s drivers, I have the printer face-to-face to the router signal and I am using an HP Laptop with Windows 10.

I tried whatever has been posted in this and other forums, with no luck at all.

I don´t have a cable to connect my computer to the printer and I need to have some work donde today!

Any help would be very much appreciated!

Regards

Rosa

[Elmer38]

Same problem

[Jenine]

Hello Elmer38!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Elmer38]

We are using two Lenove laptops with Windows 10, connected via WI FI to the Canon printer.(MG5640)

Can request a scan with the computer and it will be saved in a file - thus there is a WI FI connection (possibly?)

Diagnostic messages: Error state,  Printer not responding.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Elmer38]

Eureka!! -Problem solved by resetting Wi-Fi network

Regards