02-16-2015 03:22 PM
Hi all,
I have an issue with my printer. It's a Canon Pixma MG5500 Series. It used to be working fine up until a week or so ago when it started showing an error. I tried uninstalling and reinstalling everything, however it hasn't worked. The issue is that whenever I try to print, an error comes up on my laptop screen saying: Printer Not Responding. At times it has also said Printer is in Error State. Can someone please advise how to get my printer working again? Thanks.
05-28-2016 01:28 PM
Has this issue been resolved?
My printer suddenly began displaying this error code and refusing to print.
I've tried reloading the drivers and updating the OS. To no avail.
The modem, computer and printer essentially share a desk.
My IPAD and my bride's IPAD and laptop can send print jobs without issue!
Norm
06-18-2016 06:37 PM
I'm also having this problem. Any advice?
06-18-2016 06:43 PM
Hi, choll.
Which version of Windows or Mac is in use? Are you using the USB or wireless connection?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
06-18-2016 09:02 PM
Nevermind. It turns out my wireless network had hung.
08-13-2016 04:04 PM
MG6120 - Error State
Win10
I tried to hard wire printer to laptop and get same results
Any suggestions
08-14-2016 10:15 AM
Downloaded and installed new driver solved problem
11-20-2017 01:38 AM
06-02-2017 06:01 AM
Same problem
06-02-2017 10:01 AM
Hello Elmer38!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
06-03-2017 07:53 AM
We are using two Lenove laptops with Windows 10, connected via WI FI to the Canon printer.(MG5640)
Can request a scan with the computer and it will be saved in a file - thus there is a WI FI connection (possibly?)
Diagnostic messages: Error state, Printer not responding.
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