08-08-2022 06:44 PM
I just purchased this printer and I am trying to get past the printer alignment portion of the setup, but it keeps giving me an error 2900 message. It tells me to seek out help in the manual, but I am not seeing any information on this error message. I have checked all the cables and everything is plugged in properly and the green light is on and I rechecked the print cartridges and they are in correctly. Can someone help me understand what I might be doing wrong or what I am missing? Thank you!
09-02-2022 04:25 PM
That error will point to a problem with the printer scanning the alignment page. In this situation, you can check the bottom of the tanks to make sure none of the ink tank nozzles are covered and that the printed alignment page is placed properly on the glass.
We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
09-02-2022 11:02 PM
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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