Canon Pixma MG2500 series not printing

[jmirliani]

My Pixma printer does not print any document. The paper comes out blank, though I hear it as if its was printing.  The test page comes out incomplete.  I have gone through the manual, did all the things that were suggested by online support, yet it does NOT print. I just changed the black cartridge.  When I tried to print the document using the color ink, it comes out but very very faint, in black.  Not clear at all.  HELP!

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know of any error message you're getting and which operating system is running on your computer (i.e. Windows or macOS and which version). Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[jmirliani]

There is no error message that comes up. It seems that it has happened in the past and there was a simple solution, but I have forgotten it.  I'm thinking that someone had a similar problem and it was an easy fix.

[ArthurJ]

Hi,

If you have not done so, try deep cleaning the printer nozzle. Please click HERE for the steps. 

If this does not resolve the issue and the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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