Canon Pixma G3010 - No magenta in nozzle test print

[HeaveNDenieD]

Hi,

I bought my unit in Canon Flagship store in my country last week. Now, there's no magenta in my nozzle test print. I browsed before posting here just to check if there's a resolution for my problem but after print head cleaning and deep cleaning, the issue still persists. Any other lead to solve this issue would be very helpful unless the only resolution is to have my unit that is not yet one week old serviced at a service center 😄

[HeaveNDenieD]

Update:

cleaning, deep cleaning, ink flushing did not help at all...

[Stephen]

Hello there! 

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide direct support for Canon products manufactured and used in the US market. The PIXMA G3010 isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States with other members of the Community, but please be aware that you will not receive support directly from Canon USA.