Since a regular cleaning did not get the magenta ink to print, we recommend performing at least two deep cleanings to try and get the ink to print. To perform the deep cleanings, please follow the steps located at the link below:
If the magenta ink still does not print, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
I have the same problem. Ink is available, but magenta is not printed on my MP970. Cleaning is not helpful.
If the printer really requires service, what will Canon do then?
Yesterday I was at a service center in Willich, Germany and they refused repair, because the device is too old and there are no spare parts available any more. I should better buy a new one. I think of buying an old MP970 and try exchanging parts between the printers to identify the root cause.
Or is this root cause known already by anybody? Thank you so much for further details.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM