PIXMA MG2570: Printer not printing yellow

[aesthrielle]

Hello. Our printer MG2570s just suddenly stopped printing with the color yellow. When I print a yellow image, it turns light pink.

The confusing part is, when I do maintenance and a nozzle check, it can print the color yellow but only for the a single line. there are two rows of yellow but it's only printing the bottom part. Can you please help me fix this?

Thank you.

[Tiffany]

Welcome to the forum!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.