Canon MX922 prints multiple copies when just 1 copy is indicated!

[rogergray]

Every time my wife prints to our new Canon MX922 printer from her laptop, expecting a single copy, it prints multiple copies-- usually 5-7 copies.  When I print from my desktop (right next to the printer - wireless) i get just the one copy I indicated.  Ink is expensive!

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[edyrp]

This is my problem too. I am using a MacBook Pro, operating system High Sierra 10.13.5. Is it a setting? I checked "Printers and Scanners" and didn't see a setting. Thanks!

[jrhoffman75]

At the risk of asking the obvious, is the print driver set to multiple copies on her computer? Since it works correctly from your computer it doesn't sound like a printer problem.

[scj7129]

Windows 7

Windows icon -> Devices and Printers -> Right Click on Printer Icon -> Halfway down contextual menu, click on "Printer Properties" -> General Tab, Click on Preferences button -> Setup tab, make sure only 1 copy is entered -> click Apply, bottom right corner of window.

ALSO!....

in the printer properties window under the Advanced tab, towards the bottom left, you might have a "Printing Defaults..." button. Click on that and look at the Setup tab when it opens. You should only see 1 copy selected there also!

Good Luck!

[kcreese70]

I have the opposite problem...sort of.  When I want to print, I don't have the option to print multiple copies.