Canon MX920 Printer not responding

[jl487printer]

The printer was installed and I printed fine the first day.  A few days later, the printer in not responding.
I tried reinstalling the driver; the printer is connected to my network.  Any support on this would be helpful. 

[LilyBell2]

Having dealt with the "printer not responding" issue since March of 2014, we were next beset with error 1403, "The type of print head is incorrect. Install the correct print head" and a nonfunctioning printer. 

I've finally done what I should have done a long time ago... I've replaced the printer.  What a relief!  What a joy! 

[Dcwat]

Thank you for your clear instructions. While I don't have exactly the same printer (MX936) I followed your advice and was gratified with the result. Thanks

[Reef]

Yours was the best instruction that I followed. Because of the Windows 10 update it threw my printer off and and I had tried a couple other suggestions but yours was the most understandable and complete. The automatic updates by Microsoft seem to screw up a lot of devices and applications that are older.
Thx

[spgreenfield]

It appears that my printer port on printer or cable are damaged - I was able to connect via LAN with a standard desktop non bluetooth computer!  Thrilled to get the scanner working properly too!  That was the main thing I wanted to be able to access...many thanks!

Pam

[spgreenfield]

So my 2nd Win 7 computer has decided it DOES NOT LIKE LAN printing - and freezes the computer.  So I removed the LAN version of the printer.  Cable doesn't seem to want to get printer to respond...no sure what to do.  I guess I have a copier now and no longer a printer/scanner?!

[ArthurJ]

Hi spgreenfield,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

Contact Us.

[spgreenfield]

Arthur - 

Many thanks!  I actually DID reach out and was shocked at the great support I got from George!!!  I'm now tackling my second computer and will be reaching out once again as it's not installing for me...again.  So far so good on my first computer though!  It hasn't frozen my computer yet!!!  Turned out it was my anti-virus mostly mucking up the installation!

Pam

[Raze]

I was puzzled for weeks. Sometimes the printer did not respond or was very slow to respond. My Wi-Fi router has two channels a 2 and a 5. My computer was working off of 5 and my printer was working off of 2. I finally changed my to work on the same channel (2) and everything worked perfectly. I had been checking drivers, bios and everything else. Sometimes the simple things are just simple.

[Pentaxman]

Hi,

I was doing just fine these past weeks. My Canon 920 was sailing along as I printed 4x6 colored prints. Then yesterday it stopped with this support code c000

"Print error has occurred.

Follow the steps below.

1. Cancel printing, then turn the device off.

2. Turn the device on again.

If problem persists, see the manual and contact service."

I reinstalled the driver on my Mac Catalina 3x now. Still no luck. I have no jobs in the queue. I unplug my printer. Restart. Hoping. Fails and fails again. Help!

[DaveonDrums]

I've had a MX922 for a couple of years with no issues. But recently have have issues with not printing - printer not responding. I deleted all the printer devices -printer fax scan etc. No Help. reinstalled with new drivers - no help. Reconfigured the printer from the printer panel to the Wi-Fi network. Not better. Tried the swab cleaning the black plastic thing in the ink casing - no help. The scan from the printer panel worked and showed on my pc but did not print. The copy function did work though. 

Turned off the Virus Scanning Firewall  - I use Bitdefender - this was never an issue until a week or so ago. Once I turned it off documents in the queue erroring out started printing. 

In the long run - I'll probably put in an exception for the printer to go through the firewall but for now the firewall is just turned off. And things print easily! Hope this helps you. - Dave