Canon MX870. The Paper is not 'gripping'

[csbucks1]

I'm having issues with the paper not 'gripping' and I keep getting an 'out of paper' message.  The only way to keep it running is to keep it full to the top and then it happens again after 10 prints.  Any suggestions?

[Julius]

Hello,

Please visit the following webpage to run through a roller cleaning, which may resolve the issue you are having:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

If the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support for further support.