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Canon MX397 - Printing issue (white lines!)

BobbyTee
Apprentice

Hi all,

 

Sooo I recently very foolishly purchased this printer 2nd hand.

 

When I print or scan, there are several white lines through the document. I have attached pics to show this and also the inside of the printer.

 

I have tried every clean and check available on the printer, although when I attempt a deep clean, I receive an error message and have to unplug at the wall (pic also attached). However, I was able to run deep clean via commands on the laptop when it was attached, but the problem remains.

 

The black ink cartridge is new, I installed it as soon as I got home, and the color cartridge is empty and belonged to the previous owner.

 

Has anyone got any suggestions? Or should I try dragging it to a print store where I live? I'm new in Taiwan, so hoping to avoid the latter if possible.

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Cheers!
Bob

2 REPLIES 2

BobbyTee
Apprentice

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