Cannot print pdf files on my PIXMA TR7020a

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using?  What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[jrhoffman75]

In addition to the information Tiffany requested, do documents other than PDFs print?

[mdmichaz]

I am using windows 11. There are no error messages, the printer does nothing. Also, I can print other things, like emails. Thank you for your help.

[mdmichaz]

Yes, like email with no problem.

[jrhoffman75]

https://easytechsolver.com/why-wont-my-printer-print-a-pdf/

[mdmichaz]

Thank you.

[shadowsports]

How is your printer connected, and to what? 

USB, Wi-Fi, etc?

Did you install drivers for your printer from its support portal?

Canon Support for PIXMA TR7020a | Canon U.S.A., Inc. https://share.google/6hmd8asF14XPjFU7k

[mdmichaz]

It is connected via wifi. Yes, I downloaded and installed driver, but still have the problem.

[DerrickL]

You may have tried many of these "fixes" but it is the best I can tell you:

Troubleshooting PDF Printing Issues on Canon PIXMA TR7020a

Common Causes

• Driver Issues: Ensure that you have the latest printer drivers installed. Outdated or corrupted drivers can prevent printing.

• PDF File Corruption: The PDF file itself may be corrupted. Try printing a different PDF to see if the issue persists.

• Software Conflicts: Sometimes, the PDF viewer software can cause issues. Try using a different PDF reader, such as Adobe Acrobat Reader or another application.

Steps to Resolve

1. Update Printer Drivers:

   • Visit the Canon website to download and install the latest drivers for the PIXMA TR7020a.

2. Check Printer Settings:

   • Ensure that the printer is set as the default printer in your computer's settings.

3. Test with Different Files:

   • Attempt to print other PDF files to determine if the problem is specific to one file.

4. Restart Devices:

   • Restart both your printer and computer to refresh the connection.

5. Check Printer Queue:

   • Look for any stuck print jobs in the printer queue and clear them.

Additional Tips

• Use a USB Connection: If you are using a wireless connection, try connecting the printer directly to your computer with a USB cable to see if that resolves the issue.

• Reinstall PDF Software: If the problem continues, consider reinstalling the PDF viewer software you are using.

As a work-a-round you can convert your PDF to a Word document here:

https://www.adobe.com/acrobat/online/pdf-to-word.html