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Cannon MX340 multifunction station has issue with faxing


This machine will not allow faxing long distance , 1+areacode nor 1+800 or 1+866 number.  Then on faxing you have to key in the fax destination number twice.  I have check with others that owned the same machine - co-workers and they are having the same issue.  Contacted ISP and they came in and checked lines , etc.,  no issues.  It is the machine, one I replaced it with an MX432 it worked find with any number and not having to key the fax number in twice.  This printer should have been a recall or a discount on replacement.  Then why are the models replaced in less than a year when you buy another one, less then a year it is no longer available, nor are there parts.  on the MX340 you can not replace the print head cradle it is not available.  that printer is not 2 years old.  Even though it will not fax, I should be able to use it to print and replace parts.  I am now replacing 2 of these models and they were not cheap.


Product Expert
Product Expert

Hello sandralewis1.


Additional troubleshooting will have to be done to narrow down the cause of your issues.  Please contact our support group at 1-800-OKCANON for additional assistance.

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