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Pixma TR8520 - Fax picking up even though it set to have the Telephone as priority

rice-shop
Apprentice

I just setup my multifunction printer yesterday.  I since I use one phone line for telephone and faxing I set the machine to have the Telephone as priority.  Last night we got a call in, and about 30 seconds after I answered the phone, the fax kicked in and started it's thing.  The only thing I could do was to shut off the printer.  I went back through the settings this morning and the only option I can find is to set the Telephone as priority.  Is there a way to set it so that Fax can be initiated manually?

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi rice-shop,

 

Is the phone that you are answering the incoming call with connected to the EXT jack on the back of your PIXMA TR8520?

 

phone.jpg

 

 

 

 

No the FAX is plugged into a wall jack that shares the same phone line as the phone.

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