06-07-2013 12:12 PM
This machine will not allow faxing long distance , 1+areacode nor 1+800 or 1+866 number. Then on faxing you have to key in the fax destination number twice. I have check with others that owned the same machine - co-workers and they are having the same issue. Contacted ISP and they came in and checked lines , etc., no issues. It is the machine, one I replaced it with an MX432 it worked find with any number and not having to key the fax number in twice. This printer should have been a recall or a discount on replacement. Then why are the models replaced in less than a year when you buy another one, less then a year it is no longer available, nor are there parts. on the MX340 you can not replace the print head cradle it is not available. that printer is not 2 years old. Even though it will not fax, I should be able to use it to print and replace parts. I am now replacing 2 of these models and they were not cheap.
06-09-2013 12:16 PM
Hello sandralewis1.
Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group at 1-800-OKCANON for additional assistance.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.