Failure of Installation of MB5120 Multifunction Printer: Fax Driver Error

[JaySage]

I have now tried dozens of times to install the drivers for the MB5120 printer on my desktop computer. I finally found a clue after the installation was successful on my laptop and on my wife's computer. It turns out that an error message was opening underneath the installation window, so I never saw it.

The message says that a fax driver is running. I thought that I found the source of the problem, the old PaperPort scanner program (it is disabled in the startup list). I went into the registry and deleted the fax entries for PaperPort. I rebooted and cleaned the system with System Mechanic several times, but that error message keeps popping up and blocking the installation no matter what I have tried.

Does anyone have a suggestion for identifying the fax driver that is causing the problem?

[Hector]

Hello Jay sage,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What specific message or code do you get during the install?