11-21-2023 07:04 AM
I bought this laser printer only 2 months ago and use it only a couple times a week. I tried to print two documents, but I got an error code that says I'm out of paper--except there's plenty of paper in there. I took it out, fanned it, put it back, and tried to clear the error, and could not. I then cancelled the documents and retried. Same result. Power cycled, same result.
Then I went to the printer settings, made sure I had 20# paper selected--check. Multipurpose tray--check. Wouldn't print. So I changed it to Tray 1. Wouldn't print.
I looked through the user manual and the "Troubleshooting FAQ" page is empty! I thought I'd see if there's a paper jam, but there is nothing in the manual about paper jams or how to check or clear them. Terrific manual, totally useless troubleshooting page. I did find on another forum how to clear a paper jam but there doesn't seem to be one.
Any suggestions gladly accepted.
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