Hi RMG!
Welcome to the Canon Community Forums and thank you for your post!
So that the Community can help you better, we will need to know exactly what Canon equipment you're using, and the Computer Operating System you're using (Windows XP/Vista/7/8/10 or Mac 10.x), as well as the software you're using to scan (if any).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during the week, or anytime by email!
Thanks and have a great day!
