12-12-2018 09:00 PM
Canon Pixma MX922 printer, on an iMac. Trying to print a 5x7 photo using Apple's Preview app. I'm specifying 5x7 paper in the Print function of the app. I have the paper loaded in the upper tray which accepts either 4x6 or 5x7. It keeps printing on 8.5x11 paper in the lower tray. I read somewhere that the printer will automatically feed from the upper tray if either 4x6 or 5x7 is specified as the paper size when printing from a computer app. Why is it grabbing the plain papert in the lower tray?
12-14-2018 02:50 PM
Hi jla930,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.
This didn't answer your question or issue? Find more help at Contact Us.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.