Hi, Bill47!
So that the Community can help you better, we need to know which specific printer model you have. To date, Canon USA has offered two multifunction printers with the number "490" in their model name, specifically the PIXMA MX490 and the PIXMA MP490. Please let us know which one you're using along with any other details you feel would help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
