01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
05-27-2015 05:32 AM
I'm not going to throw away my Canon camera either. Unless it too meets an untimely death like my Canon printer.
But next time I need a new camera (or anything else made by Canon) it certainly won't be a Canon.
05-27-2015 02:01 PM
Welcome to the club.
05-27-2015 11:51 PM
05-28-2015 12:41 PM
One way that might bring more attention to this issue would be for folks in this string to print out a page or so of random postings from here. Make duplicates to carry with you, and whenever you are in a shop that sells canon printers or you hear people discussing printers hand out copies of what you have printed. I have spoken with one of the salespeople in our local Staples and he was totally unaware of the issue.
Get the word out; this way may help!
Sharon A
05-28-2015 01:16 PM
I like your style Sharon. Positive action at last!
07-06-2015 06:50 PM
07-16-2015 09:54 AM
09-08-2015 03:03 PM
No it did not work.
09-24-2015 08:35 PM
Time to buy an HP or Epson printer. Disappointing.
03-18-2016 08:50 PM
HAHAHAHA You knew this wouldn't work!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.