01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
01-23-2018 06:37 PM
I had this problem about six months ago (Pixma MG5550), i tried re-seating the head and even tried the head of a friend that has the same printer as me and nothing worked.
What did work for me was playing with the white flat ribbon cable that connects the head to the main board. Nothing fancy, i just pulled it a bit to either side, just played with it a bit (gently of course, so i couldn't damage it) and guess what, as soon as i lowered the cover, the error went away and it has been working since then. I didn't disassemble the printer, just did it with the cover up.
01-28-2018 07:03 AM
I have been using my Canon MX925 since April 2016. This morning, I tried to print but it did not work. It is currently showing this message:
Support Code: 1403
The type of print head is incorrect.
Install the correct print head.
I do not even know anything about print head and have only changed the ink cartridges, so could I have installed a wrong print head?
02-11-2018 09:57 PM
My MX922 stopped working this morning. I have spent the day trying to get it to work but I still get the support code 1405 stating my print head is incorrect. At first I was not that worried as I primarily use my printer for scanning but I am not longer able to scan even though the printer head should not effect the ability to scan. Cannon needs to provide better software to fix this problem and printer heads at a price that allows for changing them. As it is, this machine is designed to be landfill.
02-12-2018 01:27 PM
02-12-2018 01:29 PM
02-12-2018 01:31 PM
02-24-2018 07:38 PM - edited 02-24-2018 08:32 PM
With pain in my heart I have to inform you that 4 ! years later in 2018 this problem still persists!
In Europe we have a standard 2 years warranty. And guess what? After 2.5 years my hardly used Canon MG5650 was useless/defective with the 1403 printhead error code.
Tried all the procedures mentioned here without a positive result.
For me it is such a pain to bring a printer as good as new with all this beautiful scarce metals (gold, copper, magnets etc) and materials to the garbage dump. Besides I also have to dump a complete set of unused ink cartridges.
Based on countless responses during many years it seems Canon has a built in timer to brick their printers just after the warranty period.
This places Canon in a group of fraudulous and unscrupulous companies like Volkswagen.
They are not concerned at all with our environment...
This is such a pity because I am really concerned with the state of our environment and climate!
Please Canon, listen to your worldwide customers and make your products as sustainable as possible!
You do not want to be associated with a company like Volkswagen...
04-01-2018 12:33 PM
05-27-2018 02:36 PM
I really wish I had known this forum was out there on the Canon printers. I purchased the MX892 & the U052 wrong printhead error came up about a week ago. I tried the instructions on canon's website to reset it numerous times but nothing worked....OBVIOUSLY as everyone here can attest to. I haven't gone through all the messages left in this forum yet, but could someone tell me how did you contact canon, those of you who was sent replacement printers. I don't have the extra money just lying around to go out & buy a brand new printer. This is really screwed up that this company has not fixed this problem. It's ridiculous & outrageous. I noticed this forum goes all the way back to 2013. That was 5 years ago & yet Canon is still selling faulty equipment. I think they need to get their butts sued. They've known for at least 5 years about this problem & yet has done absolutely NOTHING about it. I'm totally disgusted & extremely pissed off. This company is not looking out for their customers best interest & has caused an enormous amount of inconvience for myself & I'm sure for all of you as well.
06-03-2018 05:58 PM
6/3/2018 Almost five years since this thread started, and I now have a Pixma MG5220 throwing the U052 error. It did this in the middle of printing several pages. None of the suggested methods to correct the problem have worked. Congratulations, Cannon. You've been ripping off your customers for a very long time. (We also had one of your cameras, had to be returned for repair post warranty, then died again post repair warranty) Shame on you. I'll now take my hard earned dollars elsewhere.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.