I have owned several Canon products, including SLR cameras and printers. Currently have been waging a war for over a year with Canon model MG5320 printer/copier/scanner. It took months to finally get the B200 Error resolved, and recently I am losing in my war with the U052 Wrong Printhead Error. Despite all my research online, including exhausting the videos on social media, my Error message prevails. I am about to surrender.
Naturally the error first surfaced when we were facing an important deadline! Running out of time for submitting one of my daughters' home-school assignments. She had worked her tail off to prepare a beautiful assignment, each page of which needed to be scanned, and then it would all be emailed to her school. In the end, when we were down to the wire on the submission deadline, i had to take pictures of each page on my phone and submit it that way! The level of frustration suffered is beyond my ability to describe right now. I can only imagine the carnage which would have resulted had this Error appeared if I was trying to meet a business deadline, since i also use this printer/scanner/copier to run two businesses from home.
I thought it was strange when the U052 Error first showed up, that the same printhead which has been working just fine for several years, would suddenly be 'incompatible'. Further research has shown the vast number of possible causes. As I have tried to eliminate them one by one, I stumbled across the sheer volume of other victims, and the class-action lawsuit. Pity I was too late to benefit from that.
My businesses, and my chidrens home schooling depend on having a DEPENDABLE printer/scanner/copier -NOT one which we regularly want to throw on the driveway and take turns running over with the truck! Unfortunately this Error message situation, combined with the overwhelming number of other victims, has put me OFF Canon products completely. Unless I personally receive some sort of fair compensation, then my personal resolve is to NEVER purchase another product from Canon! Furthermore, my bad experience also means that I cannot in good conscience endorse or recommend the brand to others. Even if you are attempts to rectify this, it will take time to earn my trust back...
To Canon:
Come on Canon! You make some brilliant products. I have enjoyed most of the ones I have owned. But this common and unresolvable flaw is unforgiveable. For one thing, it is nothing less than sheer incompetence to have a printhead error disable the scanner. Any scanner should be allowed to function independantly of the printing features. An empty color cartridge should likewise not be allowed to disable the black and white copying or printing features. But to allow software to disable what is otherwise a perfectly useable device is just plain wrong. No one will likely ever be able to prove the conspiracy or intent behind this tactic. However, I hope it backfires. I can imagine that most disgruntled Canon printer owners who have to prematurely discard their units over this error message will likely switch to another brand. This is not the way to earn the loyalty of your customers!
Canon, the people have spoken. You have taken your pound of flesh at our expense. I hope you take this seriously!
