01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
08-26-2016 03:03 PM
08-28-2016 07:25 AM
08-31-2016 03:35 PM
09-05-2016 04:56 PM
09-12-2016 12:46 AM
09-13-2016 10:06 AM
Hi,
I have a Cannon MP630 and have fault code U052.I purchased a new printer head and installed it.I still have the fault code U052 after fitting new head and unpluging the printer to clear memory,so it seems that I have waisted my money.
Regards Howard
09-14-2016 07:15 AM
09-14-2016 12:26 PM
09-28-2016 02:58 AM
Apologies for a repeat post if I've responded in the wrong place. I've got a MX892 with the same printhead error. I cleaned the printhead with water and am waiting for the plug to un-static itself. I'm doubtful anything will be better when I reconnect the power (several upstream posts suggested waiting 10 minutes before reconnecting). I think this is bricked.
Could it be a static charge that fries something on the connecting pins of the machine? That might explain why it won't reset?
Sad!
This was purchased at Costco so I'll call and ask whether I really can get a refund. Such a waste.
09-28-2016 11:39 AM
Same issue, Canon MG5300. Printing fine then suddenly it reports that the "wrong printhead" is in place and must be changed. I've only used genuine Canon inks or Canon refurb cartridges. I've removed and cleaned the contacts on the printhead to no avail. Cost to replace the printhead are higher than the original printer costs! So, is there a printhead hour timer that stops the machine, so that we must go buy a new one? Seems like planned obsolescence.
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