Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[GuyNamedJoe]

Go to the website link that I posted previously. The page has a link to the settlement form. Print it out, fill it out and mail, fax or email it to the destination indicated. If you didn't register your printer previously, you will need to submit a proof of purchase. Good Luck!

[xergon]

THe website won´t work with firefox or chrome.

The captcha disappears after 0.5seconds

I used my phone to make a picture, then got onto the next site.

THere i filled out everything (repeated this procedure several times),

it always says Error - Item Missing

I see no way how i can continue.

[xergon]

Why repost?

[GuyNamedJoe]

It DOES work on Chrome. I have tried it. Try accesssing with computer and print it out!

[Lican123]

Hello, I have tried but to no avail, how would I go about the settlement way? Thank you for your help.

[GuyNamedJoe]

Here's the link, again! Click on it or cut and paste it to your web browser. Once you get to the webpage, follow the instructions:

http://www.canoninkjetprintersettlement.com/

[drebs]

This is no good by Cannon , My MG5350 printer keeps showing print head is incorrect, Error U502, Research all sorts of help on the internet, you tube , Cannon Sites, tried all cleaning and Factory reset my printer but nothing works, count me in on the law suit and let me know as I want to join it,

[Bruce1]

Please can anybody help? I've just spent $85 on replacing all my ink, no joy!!!

[junior]

hello i have 2 mp650 my print head went south on picture printing so i bought a second hand one on line but it wont print black and white but prints photos good but it gives me an error have to move print heads half way inplug re &re heead and it will work just as long as it stays on, so i  got me a second printer should have avoided this but had loads of refills this one crapped out with u052 error and store says see canon what a friggin joke if i switch the head from machine to machine the error travels with the head CANON FIND A FIX OR REST ASSURED YOU WILL HAVE ANOTHER PERSON IN A CLASS ACTION MEAN WHILE WILL KEEP TRYING TO FIND A FIX   THANKS CANON COMMUNITY