Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[brodicus4]

what about canadian canon printers,i have the same problem,u052 error,does the law suit cover canon canada as well

[Fromjim]

Don't give up, keep posting here and on Facebook, Canon will answer and fix this problem sooner or later, it's going to cost them customers and sales, they have an excellent product and all they need is to fix the problems they can't forsee then everyone is happy, sales go up it's a win win situation.

God bless Canon, say a prayer for them, it will help.

Jim

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@brodicus4 wrote:

looks like me too,the u052 error,worked fine for a couple of years,using it yesterday,today gone.thanks canon.

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[alexpinca]

They are too big to give a rats posterior.  That is the problem with many of today's companies, I can name two dozen major companies as bad as Canon. 

[Fromjim]

Canon is big, powerful, and produce excellent products, true some fail, true they are not doing the best they can, But I am willing to stick my neck out  and state, and if you don't believe it then you will have to give it a try, and from practice I have never been disappointed, but if you don't try you will never know.  All you have to do is ask God for His help with this problem, all the better if you don't believe because then you are doing it in Faith and God wants you to have Faith in Him, even if you think you're not good enough, He will show you that you are good enough, He can make anyone good enough.  I will be keeping an eye here to see you get help.

God bless all with problems

Jim

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@alexpinca wrote:

They are too big to give a rats posterior.  That is the problem with many of today's companies, I can name two dozen major companies as bad as Canon. 

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[CustomerMPsix10]

My MP610 has served me faultlessly for 8+ years, now this error pops up out of nowhere with no actual fix? Something doesnt sound right.

I've tried everything Canon suggested! Error U052 is obviously a fault built in as it appeared randomly during the process of a print after nothing had been touched. Even detatched from the computer it made the same error. After everything was pulled apart by my print technitian brother who also mentioned to me that not one of these Canon printers that he encounted this error has ever been fixed.

Very disapointed! I had important documents to print off today and now i'm faced with having to buy a new printer...and it wont be a Canon.

[Aardvark]

I quite frankly don't understand how praying to any deity is going to affect a company that only worships the Dollar.  They are happy to trample on their long term customers chasing that goal.

[Fromjim]

I agree with you, it is difficult and there was a time I didn't believe either, my problem was much greaater than losing a printer, I can't memtin it here, but I will say I had nothing to lose and turned to God and said if you want me to believe then let me know you are really there, you may find this hard to believe and I don't blame you, but I promised God I would help anyone I could by telling them you helped me.  Yes I did have a vision and yes my prayers were answered, so if something is important enough then Please do as I did, and when it happens would you please try to help someone else as I am doing.

God bless you

Jim

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@Aardvark wrote:

I quite frankly don't understand how praying to any deity is going to affect a company that only worships the Dollar.  They are happy to trample on their long term customers chasing that goal.

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[Fromjim]

As I was saying to someone else, Canon makes excellent products, but this company has one weakness, service, it isn't only the service but the seemingly arrogant approach is very discouraging. I can not even get to communicate with someone that has authority to make decisions, repairs, supply parts, nothing, I haven't even gotten any formal reply from Canon, the only thing I ever got was a "Canon Satisfaction Survey" and even that failed to work properly and believe it or not this survey gave me an official "Error message"  it seems that Canon thinks all can be fixed or approved by issuing "Error" messages.  As I told others I am praying to God for an answer, I know He listens, and He answers prayer, I will publish the response here I promise when I get it.

God bless

Jim

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@CustomerMPsix10 wrote:

My MP610 has served me faultlessly for 8+ years, now this error pops up out of nowhere with no actual fix? Something doesnt sound right.

I've tried everything Canon suggested! Error U052 is obviously a fault built in as it appeared randomly during the process of a print after nothing had been touched. Even detatched from the computer it made the same error. After everything was pulled apart by my print technitian brother who also mentioned to me that not one of these Canon printers that he encounted this error has ever been fixed.

Very disapointed! I had important documents to print off today and now i'm faced with having to buy a new printer...and it wont be a Canon.

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[thezillionthsue]

Jim, please can you stop pushing your religious beliefs on here? Thanks.

[Fromjim]

I am sorry and sad that giving people advice that will bring them eternal happiness offends you.  You may or may not have noted every advice I provided points to getting help in solving someone's problem, I pray that someway you may come to understand that this world would be a better place if we loved our neighbor and wanted to help them.  My method of helping people with tractor or machinery problems is not different than a good electrician, mechanic providing help.  Just take a few minutes to think of who created this great world and all the wonderful things in it, surely He knows how to fix anything in it.

If someone can direct me to the conditions and/or restrictions concerning the posts in this forum I will read and abide with their rules.

In the mean time.

God bless you and all

Jim

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@thezillionthsue wrote:

Jim, please can you stop pushing your religious beliefs on here? Thanks.

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