Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[puppylove]

Finish reading 🙂

[TroyBoy]

PuppyLove,  Please give me a hint as to at what point in the thread they changed their method of dealing with this.  I do not have the time to read the rest of the posts.

[puppylove]

Neither do most of us, but that isn't necessary. You can see by the last few pages no one is getting any help whatsoever and posts are being deleted often. Only one or two people in the very very beginning ever got any response or help.

[TroyBoy]

I had already read the last 30 or so and had seen that it appeared they had changed their response from trying to help to basically saying we will give you a minimal discount on another product.  I, for one, would never buy another Canon printer if that was the best they could do.  

[Juljoh]

Hi people. Thanks so much for your posts. Well cannon are u going to replace my printer for me. I always thought canon wAs a top brand. We have canon cameras and always had canon printers. But my current experience with this printer Has been nothing short of stressful and shameful. Canon what are u doing about this error . I have had no response from u. Regards

[Juljoh]

I might add that I have always purchased the correct canon ink wells and never ever bought substitutes. And I do not print often at all it is more the photocopier on the printer that I use. Hence I find the print error even more puzzling. So I can't figure out why this error started. I just cannot get rid of the error

[TroyBoy]

So here is the response I received from Canon.

Thank you for contacting Canon product support. I understand that the PIXMA MX892 is experiencing a U052 error. I'm eager to help you correct this problem.

The U052 error indicates that the printer cannot communicate with the print head. I see that you've already reseated the print head. As the error persists, the MX892 will require service.

You are eligible for Canon's Loyalty Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Loyalty Program was offered.

Please let us know if we can be of any further assistance.

Thank you for choosing Canon.

[Aardvark]

Like many others in the hundreds of postings above, you will find that the special price they offer you can be easily beaten at many retailers. This illustrates just how much Canon cares about their reputation.

[Juljoh]

Thanks again troyboy and ardvark. That's it then . I am off to buy another brand printer. Not persisting with this. Cheers

[RAHENY]

The main thing I use my printer for is photo,s and printing on CDs or DVDs It's great when the Grandchildren see their photo on the CD I also like the front loader for the paper.After 3 dud canon I don't want really want another ,does anybody know another make that will do the same things.