01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
10-19-2014 01:28 PM
10-19-2014 02:50 PM
This is a repeat of my earlier comment that was removed by canon. The offline use of a printer that is not affected by the U052 programmed dysfunction instruction by canon proves tha case of malicious intent. Go ahead canon remove this one too. We have all the records for the case.u
10-27-2014 01:25 PM - edited 10-27-2014 01:28 PM
I have a pixma mp830 and about 10 months ago I got error message wrong print head. After doing everything that Canon showed to try, nothing worked. I purchased a new print head and it actually fixed the problem. The new printhead was very expensive and now here it is 10 months later and I am getting the same message. Wrong printhead!!! Sometimes it shows error message 5200. Tried everything nothing worked. I am hoping that maybe I will get the Private message to replace the printer. The sad part about it is I dont use it very much for the parts to be wearing out.
Very dissapointed with Canon at this point. They need to make it right to save their reputation.
They need to fix the firmware problem if that is what is causing it
10-28-2014 04:22 PM
10-29-2014 12:33 AM
I registered just to add my disgust to this whole issue. I too got the U052 error message last night. Urggggggh.
Was working fine all day. Tried all the "solutions" to no avail.
(PIXMA MP560 printer)
Currently doing some online shopping for a replacement. It will NOT be another Canon after reading all the other models that this happened to!! I'm thinking a Brother. (Someone warned me away from the Epsons.)
At least I got almost 4 years out of it. Better than some of you I see.
Anyway, just wanted to add myself to the disgruntled former Canon owners.
(OH, and I had just bought new ink multipack - which as you know is not cheap!!)
Rene in AZ
10-29-2014 05:36 AM
10-29-2014 05:04 PM
10-29-2014 07:36 PM
I read those last 12 comments. They were good! I wonder if the guy actually got banned. This place seems to be run by an elementary school hall monitor. "No running!"
10-30-2014 03:34 PM
There has to be someone out there ho knows what exactly is wrong or broken in those printers. They are beyeng refurbished.
So it seems to be unlogical that there is no one ho shares this info or tutorial to repare these printers oure self. Sorry for my crappy english , i am from Belgium. And yes , This misserable anoying and sick making U502 message has made me dicide to change printer brand. But i still have 2 pixma printers that i can't fix . So if there is annybody out there.......................HELP.
10-30-2014 03:51 PM
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.