Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[ChrisReay]

There is nothing you can do thousands of ex canon printer customers have tried. It's planned obsolesence by canon. 

[Cate]

The dreaded error message just popped up yesterday on our Pixma MX892 printer.  We've gone through all the steps, including reseating, unplugging, etc several times.  Even replaced all the cartridges.  If this is a firmware problem with numerous Pixma models, is there any point to our buying and installing a new printhead?

What really torques me, as others have said, is that we can't even scan.  The "all-in-one" is now the none-in-one.

What to do?

Thanks.

[Aardvark]

NO. There is absolutely no point in wasting more money buying a new printhead. Several people in the hundreds of postings here have tried it and it didn't work. This is simply a ripoff strategy by Canon.

[Cate]

Thank you.  Not the answer I was hoping for, but it was the one I expected.  

[yami]

I wish I knew why Canon shoot himself in toes!

It really did not worth...

They could simply recall affected heads and everybody would be happy.

[Aardvark]

You have missed the point my friend. Go back and wade through the previous posts. It is not a print head fault at all. Those poor misguided souls who paid out $100 for a new one have said it doesn't cure the fault. It is something deeper and more sinister than a simple part failure.

[wiredefx]

Agreed. It is firmware.

[videodude]

Well, still haven't heard any more from Canon, I guess they don't care.  I've heard good things about Brother; I'll have to see what Fry's has to offer.  I sure don't want to buy another Canon and deal with crappy Customer Support.

[magentawave]

I replied to this thread last night and I see my comment was deleted. Anyway, add me to the long list of Canon printer users (MP530) who is getting the UO52 error code which after every attempt to fix it has rendered my printer a door stop.

[Aardvark]

Welcome to the club. Spread the word to your friends and family.