Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Geezer]

Pixma MG5250 - same U052 error

Tried all the Canon suggestions - no difference

Contacted Canon UK support 3 times over 2 weeks via "contact us" page in support section on Canons website - No replys

Phoned Canon support phone number on Canons support website - advised to send printer (at my cost) to authorised Canon service centre for service - what a crock!

Nothing but geniune canon inks ever used, and error came up 2 days after replacing pgbk and c & m cartridges, so all 5 cartidges are full - thanks canon, get your moneys worth before you pull your error message BS!

Found this forum after doing a google search, as i am obviously not alone in this error message, why have canon not announced that they have a problem across multiple printers?

Do canon really not expect us to find out they are pulling a money grabbing exercise?

Surely canon can't expect us all to believe that this U052 message is just chance/bad luck?

Come on Canon - own up to what you are doing to your customers across the globe!

[moonblades]

Another dissatisfied customer here.  

My MP600 had been working fine...until it didn't anymore.  Yes, the cursed U052 Wrong Printhead Error when I checked an ink cartridge.  

Amazing that in conversations with the Canon service tech and the parts department, nobody mentioned that this is a common failure mechanism.  No help offered.  Print head is no longer avialable.  Tough luck!  

Fortunately, i discovered this forum in a last ditch effort to avoid having to buy a new printer.......obviously NOT a Canon.  If they will not stand behind their product, this will be the last Canon product I ever own.

[dmsc33]

My Canon MG5220 has been terrific until a week ago when suddenly the Wrong Printhead Error occured... how frustrating to see so many people with this issue and no real solution from Canon.  Shopping for new printer - thinking it won't be a Canon!

[lizsanneh]

This has just happened to me as well - I've had the MP 970 for about four years and it has been just the most perfect printer for my home needs. However, now it has this error and nothing I do will fix it. Unfortunately I had just sung Canon's praises to two of my sons who are looking for printers - having read the entries on the forum, I have called them to told them to avoid Canon.

I am so frustrated that this has happened, and have discovered that to put a new printer head in costs more than the machine cost originally. Canon could do better than this, and should do.

[zizquark]

Canon is really trying to avoid this issue. When I called to complain the best they would do is offer a %25 discount on the compatible MX 922, plus it was on sale . The cost quoted was $129. AMAZON OFFERS IT FOR $90 !! No more canon printers for me.

[RenuNergy]

I read in a post a number of days ago that a fellow forum member was told that the Canon U052 was due to a circuit board problem. If this circuit board has a malfunctioning component that is of such small dimension that it would be difficult for the average user to repair or for Canon to service cost effectively, they're going to deny, deny, deny this problem.

This is the attitude that's encouraged in most business venues today. So don't be too surprised.

I'm happy with my current Epson Workforce Printer and will be finding a solution to the need to spend $67 for new ink

cartridges.

With my older, defunct Canon IP4000 Printer, I was able to refill the ink cartridges with ease and loved that printer which lasted about 8 years.

That longevity of my older Canon printer was the reason why I purchased the previous Canon MG5320 that produced the dreaded U052 error after about a year of use.

And the short lifespan is was I changed Printer Companies to Epson.

Canon should take a queue from GM, Ford, Toyota and other car manufacturers who are recalling defective products to

intice their customers to stay with their respective brands.

And New Contributors should read the previous postings. Canon isn't going to fix this problem. I would bet that the Engineers know the root-cause of the problem but the cost to fix this would be mind boggling. So they're reading, watching, editing, deleting and seeing when the masses quiet done.

I'll be surprised if this posting reaches the Internet.

Well #CanonU052Error and a Facebook Page will not be too far off as a way of informing the other masses.

[halcolaw1234]

This is so crazy.  Got message and bought new printhead.  Doesn't change a thing.  CANON FIX MY PROBLEM ON MY MX700    I HAVE MANY FULL CARTRIDGES AND SPENT SERIOUS CASH ON THE NEW PRINTHEAD.

[mrsjenj]

Wow, I am so glad I found this forum!

I have MX922 that I bought on June 21st from Amazon. Today July 31st I get the  U052 error. Last day to return the printer was July 22nd.

Contacted customer support and they are sending me  a new print head which I am guessing is going to be useless.

Should I just order a new printer  from amazon now and save myself the drama of it all? 

[skicolorado]

If you have the opportunity to return the printer, you should seize the moment.

[Fruitty]

My Epson XP -810 has arrived today. Beautiful machine with lots of features the Canon didn't have. But one thing the Canon has is not to be found with the Epson: no U052 error to ruin my day. I'm wondering though, there are a lot of Canon printers on sale. Silence before the storm?