Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[skicolorado]

The CLI-226 ink cartridges are sold.  Thanks everyone for the help in mitigating the pain of losing my MX892 printer.

[skicolorado]

I received the following response from Canon's customer service center ( mfp@cits.canon.com 😞

Thank you for again for your response concerning your PIXMA MX892.

If you wish to inquire about purchasing parts, you can call our Jamesburg Parts Order Center.  They can provide you with the price and availability of the print head you're requesting.  You may call them at (866) 481-2569 between 9 am and 7 pm ET, Monday through Friday (excluding holidays). 

Please note that we are unable to provide you with instructions on how to conduct repairs, and you assume the responsibility of replacing parts.  Replacing the part may or may not resolve the issue you are experiencing, and the parts are not returnable. 

[stuffed1printer]

I have uploaded a video to Youtube showing a dismantled printer head and carrier from my MP610 multifunction printer.

You can decide where the problem is but for me it is not in the printhead but in the electronics in the printhead carrier. The error message should read ' printer carrier PC board not functioning'.

www.youtube.com/watch?v=6GBWRsztHAw&feature=youtu.be

[Geomath]

Thanks Stuffed - you would be up for an Oscar if you had finished it off with a sledge hammer!

[mcaxley]

Stuffed1printer, thanks for the view of the canon printhead innards. It is rediculous that so many have to go to such extreme to try and resolve this U052 error nightmare

[Fruitty]

You can't resolve this error. It's like the Windows errror (from Dutch) Undetectable error detected. These are Lemming printers: every now and again they will kill themselves.

[Aardvark]

"Thanks Stuffed - you would be up for an Oscar if you had finished it off with a sledge hammer!" That's exactly what I did and back on page 13 of this thread I posted a link to a photo of the most satisfying result. Canon must have decided that a smashed up MX560 was too pornographic so they removed the link. Now, where's my Oscar\/

[DB_FROM_NC]

Yep, same thing just happened to my Canon MX892. Went through the same Canon-provided instructions and no response.

Luckily, I have a Squaretrade warranty on this beast...but what a waste of time, money, and a perfectly good scanner/copier/fax.

Really disappointed in you, Canon!

[wibbit]

Just happened a week ago on my MX712. Nothing seems to fix it.

[MikeC]

Add another MP830 to the heaping dung pile of a perfectly decent machine that will no longer print due to this irrepairable error. I've had the same print head since I bought the machine, and all of a sudden out of no where this message pops up.Goodbye Canon, hello HP. I have no tolerance for junk like this. And to think I just dumped $60 into new ink cartridges!