CP1300 jam - ink(color film) stuck at roller

[musuri75]

Display shows message like paper jam. Then after I removed ink cassette, I noticed that the ink residue (color film) was stuck at roller seriously. Can you advise me how to remove it? Maybe I need to open CP1300 to access jamming point. 

[ArthurJ]

Hello,

The printer will require service to fix this issue. Please click HERE to start the repair process on your printer.

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