Basic question from a newby...

[dennism]

I have a PIXMA MG7720.   I've used it since 6/17,  with no problems. I'm not a heavy printer user

The other day, out of the blue, I get Support code 1256, and it tells me to open the paper output tray.  When I do this, it says "an error has occurred", and that comes under Support Code 6000.  I can not proceed/print.

I've tried and tried to get help of some sort from Canon to try and understand how to go further,  without any success.  To say I am  frustrated (and disgusted) with Canon support would be an understatement!

Can anyone here help me get whatever cleared?  Thanks.  DennisM

[jrhoffman75]

I don't have your printer, and this advice is sort of like "reboot the computer", but sometimes a glitch generates a spurious code. Sometimes removing power from the device and pressing the on button drains any residual power and clears the error.

It's a quick try that may or may not work.

[dennism]

Thanks John,

I hadn't tried that, didn't work, Oh well!

I have deleted all the rresident software on my laptop, then re-loaded it from Canon to be sure it was up to date.....no change. :<(.

This probably belongs in the Multifunction section, so if a moderator wants to move it - please do..   Dennis

[jrhoffman75]

Just incase you didn't try this:

Canon Knowledge Base - Support Code 6000