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After paper jam on mx512 print alignment is off, how do I fix it?

DJ
Apprentice
 
4 REPLIES 4

Tiffany
Moderator
Moderator

Hi DJ!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.


Thanks and have a great day!

Mac OS X 10.8.5

Details: The printer misaligns the text always - doesn't matter whether it's a print command from the computer, or whether I make a copy of a sheet. And this all occurred after I cleared a paper jam from the bottom of the printer. I ran the tool "align print head" about 12 times. No improvement. Very frustrated. The printer was purchased new in August -- only 6 months old. So should I now throw it away???
Signed, Frustrated in Penn Run

Ramona
Authority

Hi DJ,

 

Since performing mulitple print head alignments did not fix the alignment issue, the printer will require servicing.  You are still within the warranty period; please Contact Us for your servicing options.

 

 

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