06-08-2020 09:26 AM
I often use my C100 mkii on a glidecam and rotate the LCD screen so that it is flat against the back of the camera (a bit like a DSLR with a fixed screen). Recently I’ve noticed that the LCD screen occasionally goes completely black for a second or two and then comes on again.
This is only something that has recently started happening and only happens when the LCD screen is in the position I described. The problem is intermittent.
Has anyone had this issue before or know what could be causing it? Any help would be greatly appreciated.
Thanks in advance,
P.S: I have had my C100 mkii for a few years now so it is out of warranty
06-09-2020 01:15 AM
Thanks for checking in with us!
There could be a couple of factors at work, so let's try to isolate the issue.
If you aren't able to isolate when the black screen happens, I suggest that you email us at firstname.lastname@example.org with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.