XF605 SD encoding not supported

[DG2]

I was recording with the Canon XF605 for the first time and when  wanted to view the footage on my PC, Windows media said "It uses unsupported encoding settings. I checked the recording method and I have not touched it since I it was handed to me, I have to share this footage with other people. I looked up the Codec issue and that didnt seem to work. this is probably a simple solution but I'm essentially a noob to this. Any help will do Thanks 

[shadowsports]

Greetings,

To provide assistance we will need to know the recording settings you are capturing in.  Please share these settings with us for next steps.