macOS and Android Canon camera apps not working

[dboris]

New firmware? Cool. When do you fix the apps?

I have a Macbook and an Android phone.
Neither the OSX pr Android App are working.
Considering the price of the product I would expect just a bit more, right?

Proof:

https://youtube.com/shorts/lLFdIWYCQXw?feature=share

[kvbarkley]

Which program for Mac are you having issues with?

[jrhoffman75]

Looks like Camera Connect app. 

[jrhoffman75]

When you get the connect to WiFi screen do you open the WiFi setting on your phone and select the camera?

[dboris]

I was referring to EOS Utility on OSX. I have to use a Windows VM to get it to work reliably. This is not normal. Tried reinstalling it 10x and tried multiple versions. Detects the camera only once, until I reboot the session entirely.

Now, the software I sent a video about is the Android version of Camera Connect, it's pretty obvious.

I ended up resetting the settings of the R5 to factory default and that bug went away. Was clearly a bug in the settings of the Camera. I had reseted the networking settings and it wasn't enough.

"When you get the connect to WiFi screen do you open the WiFi setting on your phone and select the camera?"
You don't see me doing it in the video because the application automatically switches from bluetooth to Wi-Fi. You aren't supposed to do that manually.

Anyway, lost more than 1H figuring a solution just for that issue. It's beyond annoying.

Such slow and buggy user experience in 2025 is just not normal.

[shadowsports]

Good morning,

The OP has actually brought up a good point. 

I just posted to another thread about an R10.  In it I showed the old and new wireless connection standards.  Wi-Fi settings versus Communication settings.  With the new "communication" standard you don't open up Wi-Fi settings on the mobile device and select the camera's SSID.  This was a great backup and could usually be counted on with the previous standard, but the new one does it for you automatically now. I noticed this difference last month when I got my R50v.

@dboris,

As far as there being a bug that wasn't resolved by you resetting communication settings. I don't necessarily agree with that assessment.  However, you got that side of things working with a full reset so we can focus on the Canon Connect App.  

I have a Pixel 8 running Android 15, and latest Canon Connect app.  When I connect my R5 C, I open Wi-Fi settings and select the camera's broadcast.  When I connect the R50v It just connects automatically (as you describe) without me having leave the CC App.  I don't typically enable Bluetooth on my R5 C.  Just Wi-Fi and it connects every time.

I do enable it on the R50v since I'm using it with a tripod grip that has the BR-E1 built in.  I'll do more testing today.  Two last thoughts.  Ensure you are logged in with your Canon ID on the Canon Connect App, and if you are using "VPN By Google" that it is disabled.  For reference, the VPN that was included with a Google One subscription was deprecated in June 2024.  Its now called VPN By Google.  It needs to be off.  

[dboris]

I was connected and I don't have such VPN.

However, what you described, about connecting directly to the Wi-Fi of the Camera, without using the bluetooth first, I don't know how you achieve it.
I wish that was working because switching from bluetooth to Wi-Fi is super slow (40s).