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canon eos utility 3 live view greyed out

nkliko
Apprentice

I've beeing using the live view function in te Canon Eos Utility 3 with no problems, but suddenly one day stoped working. All the program and thetered shooting works ok, but not the Live View function, the screen in the computer is greyed out. This happens also with an USB cable or with the wifi function.

The camera works perfect, with or without live view.

In one computer (mac Air 2015) stoped working and in the other (Mac Mini 2012) still works ok, same OS.

 

The camera is a Canon eos 5d Mark IV, and th os is Mac Os Sierra 10.12.6

 

Please can anyone help me!

Thanks

Screen Shot 2021-06-01 at 19.05.39.png

2 REPLIES 2

shadowsports
Elite

Greetings,

 

Is your installed version of the EOS Utility the same on both systems?

 

While you continue to diagnose / troubleshoot...  Hopefully you have employed Time Machine and can revert the system to a previous point in time when Live View worked. 

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

nkliko
Apprentice
Hi. Thanks for your answer.
Yes is the same version.
I didnt employed time machine
I’ve already uninstall and reinstalled eos utility. But stoll not working.
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