06-01-2021 06:16 PM
I've beeing using the live view function in te Canon Eos Utility 3 with no problems, but suddenly one day stoped working. All the program and thetered shooting works ok, but not the Live View function, the screen in the computer is greyed out. This happens also with an USB cable or with the wifi function.
The camera works perfect, with or without live view.
In one computer (mac Air 2015) stoped working and in the other (Mac Mini 2012) still works ok, same OS.
The camera is a Canon eos 5d Mark IV, and th os is Mac Os Sierra 10.12.6
Please can anyone help me!
Thanks
06-02-2021 09:38 AM
Greetings,
Is your installed version of the EOS Utility the same on both systems?
While you continue to diagnose / troubleshoot... Hopefully you have employed Time Machine and can revert the system to a previous point in time when Live View worked.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-02-2021 09:46 AM
01-02-2023 02:57 PM
Same here,
I've instaled several versions of EOS UTILITY (3.12 3.13 3.14 3.15.. and the last one 3.16.1.3) and always I get a grey screen.
I have a MacBook Pro M1 and eos 6D mark II, both updated softwares and firmwares!
I'm going crazy and I can not work!!!!
01-02-2023 02:58 PM
By the way, with an other software (HeliconRemote) the live video works perfectly. But it is only dedicated to several specific functions, so I need urgently to solve the problem with EOS Utility
05-18-2023 04:18 AM
05-18-2023 04:18 AM
I'm gonna apport some new information.
If you create a new mac osx User, it will work. So the problem it is ralated with tha EOS Utility installed settings. Even though you delete thed app, and re-install it, the setings remain.
I'm on my way to find a solution. For the moment you could try to create a new user in Mac OSX
05-18-2023 04:46 AM
SOLVED!!!
Just delete de file "com.canon.EOS-Utility-3.plist" from Library/preferences.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.