Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

[Menckenite]

So far as I can tell, it's impossible to pair an R7 to a Mac because the EOS utility is ancient. A Canon "product expert" posted in 2023 that Canon was working on it. It's mid-2025. 

[Menckenite]

This is what I find on Canon USA support for R7 now.

[Menckenite]

That's under R6, but under R7 it's 3.16.11. March 30, 2023.

[Menckenite]

Then if 3.19.0.12 works with R7, it would be nice if Canon posted it with the R7 software.

[Menckenite]

You can see what Canon recommends for the Mac on the USA site: 3.16.11.

[Menckenite]

I don't know where you are finding 3.19. This is what Canon has on it's USA site for R6 support.

[jrhoffman75]

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@Menckenite wrote:

You can see what Canon recommends for the Mac on the USA site: 3.16.11.

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Maybe you have a browser problem.

[jrhoffman75]

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@Menckenite wrote:

I don't know where you are finding 3.19. This is what Canon has on it's USA site for R6 support.

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Similar browser problem:

[Menckenite · Accepted solution]

Here's the issue, with aid from Canon telephone support. While the Canon site says it has detected the Mac, it did not detect the OS, so I had to selected it from the second pull-down menu. After I saw that the Mac was detected I didn't even notice the specific OS menu because it is incredibly rare for a site that recognizes the computer not to also recognize the running OS. The tech called it "operator error," but I call it "less than sterling software engineering by Canon." We can agree to disagree. Yes, 3.19 now appears and I'm installing it.

[Menckenite]

I use Canon's "pairing" terminology, which is standard.

[Menckenite]

In the end, with EOS Utility 3.19.0 I tried pairing the camera to the Mac a half-dozen times on the same wifi network and it failed each time, so I won't spend another minute thinking about it.