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Unable to connect EOS 5D Mark IV to phone, app requires login

DaveVer
Apprentice

I can no longer connect my 5DMIV to my galaxy s20 smartphone.  I've tried clearing thr settings on the camera, and I have reinstalled the Canon connect software on my phone. I'm very discouraged. 

I can no longer use my phone as a remote shutter. When I open the app on my phone, I'm always stuck on a login screen.

I appreciate any help!!

1 REPLY 1

FloridaDrafter
Authority
Authority

Hello, Dave, and welcome to the forum!

Do you get an error message when you try to log in? Have you recently updated any firmware or software?

Newton

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